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IT Support

Network Doctor is the industry leader in outsourced IT solutions and services. We offer a comprehensive approach to technology, designed to help your business operate efficiently.

IT or Information Technology is the implementation, support and management of computer-based information systems. IT uses hardware and applications to process, store, and securely transmit information. IT professionals are responsible for the management of this process and its systems.

Network Doctor offers customized IT support service agreements to suit the needs of different types of organizations. Defining the appropriate level of support for a company is dependent on a verity of factors including their industry sector, number of users, applications utilized, corporate structure and culture, and management policies. Our staff works with our clients to understand their business and identify the most suitable support arrangement for their organization.

Network Doctor has extensive expertise in designing, implementing and managing the most commonly used business programs and applications including:

  • Microsoft Windows Server 2000, 2003, 2008 and Active Directory
  • Microsoft Small Business Server 2003, 2008
  • Microsoft Exchange 2000, 2003, 2007
  • Microsoft SQL Server
  • Microsoft XP, Vista, and Office
  • Blackberry Enterprise Server
  • Microsoft Terminal Server
  • Citrix Services
  • Symantec and Norton Antivirus Solutions
  • Symantec Backup Exec
  • Sonicwall Firewall, CDP, and Content Management Products
  • Postini Email Security and Archiving Services
  • Cisco Routers and Switches

    Our support services include:

  • Helpdesk services - to provide support instantly. Helpdesk engineers can gain remote access into many network components including desktops, servers and network devices.

  • Network maintenance - ensures your network is running efficiently by implementing best practices. Performing network maintenance regularly maximizes your system's uptime. Addressing an exposure before it becomes an interruption will save your business lost productivity.

  • Emergency support - is available around the clock in the event of a mission critical failure.

  • Projects - are technical assignments that involve significant additions or changes to a network. Projects can range from designing a new network, to upgrading or moving an existing one.

    Network Doctor is up to the challenge of supporting our client's IT infrastructure at the highest level possible. Please feel free contact us to discuss a plan that best suits your organization (sales@networkdr.net).

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