OUR PROCESS

HOW WE ENGAGE

From the moment we begin our relationship, your concerns become our top priority. In an effort to ensure successful implementation and ongoing success, we’ve cultivated a results-driven methodology. Our deployment process allows us to customize a service plan to address your specific needs, assign the best experts for your unique project and keep you involved every step of the way.

"Resolution time. Speed. Thoroughness. These aren't just buzzwords we just throw around – they are the pillars of our support process."

Engagement

DEPLOYMENT METHODOLOGY

To ensure open and transparent communication from inception, as well as maintain consistency and thoroughness, we’ve developed a deployment methodology. After all, when it comes to technology, attention to detail is crucial.

Analysis

Network Doctor Analysis

We learn about your company, culture and industry as well as your current technology processes, challenges and goals. Through this discovery process, we’re able to adequately assess your needs and understand your objectives.

Design

Network Doctor Design

Based on the information we gather during the discovery process and our industry experience, we define the scope of your support needs and/or project, assign tasks to our internal specialists, help you plan your budget and carefully construct a blueprint for your network’s health and success.

Implementation

Network Doctor Implementation

Our experts strategize to build your technology infrastructure in accordance with your unique goals, needs and expectations through a transparent development process. We empower your team through training and, together, we’ll launch your carefully crafted network solution.

Documentation

Network Doctor Documentation

Through clear system documentation, well-defined schematics, proven system assessments and concern resolution processes, we stay a step ahead of your technology needs. Every change, update and concern is well-documented for accountability and future analysis.

Follow-Up Support

Network Doctor Follow-Up Support

After implementation, your team can depend on open and ongoing communication with our specialists. Your team can easily contact us via a number of different methods including our custom designed ticket creation and tracking system. Our rapid-response support team is always available to assist with any questions or concerns. Additionally, the vCIO (virtual CIO) assigned to your account will hold regularly scheduled technology assessment and planning meetings to stay on top of your IT needs.

Quality Assurance

Network Doctor Quality Assurance

We don’t wait until something breaks to make a fix—we ensure exceptional performance by resolving issues before they become your problem. Because we measure our success by your success, our team constantly strives to raise the bar on quality.

OUR APPROACH

Staying ahead of the technology curve

As an IT consulting firm, it’s our responsibility to stay abreast of the latest technology trends to best serve your business needs. Our system engineers continually work to learn and test the newest technologies. This commitment to discovery and innovation enables us to make confident recommendations and implement the most appropriate solutions for your business.

Proactive Care

Because your company’s success depends upon your technology, our tolerance for network downtime is minimal. To keep business healthy and growing, our specialists perform regular maintenance and routinely re-assess your needs. Our proactive maintenance programs are designed to mitigate opportunities for failures to arise, and ensure system reliability.

Best Practices

When it comes to IT, it’s important you do things right the first time. At Network Doctor, we rely on industry best practices and the latest technologies to keep your network systems running smoothly from implementation and into production. As your partners striving for mutual success, we will always recommend the best possible technology solutions to suit your unique business demands, with consideration to your IT budget and future goals.

We are proud to partner with many of today’s leading technology providers and manufacturers.

SEE OUR PARTNERS

Want to Learn More?

Let us help your business meet today’s demands and exceed tomorrow’s goals with our broad range of IT services.