EMR Support

Software Implementation | Routine Maintenance | Secure Access

Network Doctor knows

EMR Support

Systems and processes improve patient care, reduce errors and improve safety. Network Doctor provides support of EMR applications including implementation and maintenance of the software on a day to day basis.

Electronic medical record (EMR) systems, defined as “an electronic record of health-related information on an individual that can be created, gathered, managed, and consulted by authorized clinicians and staff within one health care organization,”

Consolidation of patient data has significant benefits to doctors, hospitals and health organizations. Systems and processes improve patient care, reduce errors and improve safety. 

Network Doctor Experience & Expertise Supports EMR/EHR Applications

Software Implementation | Routine Maintenance |Secure Access

Physicians outsource the mundane, labor-intensive IT maintenance to a MSP like Network Doctor so that medical staff can focus on patient care. Our staff can step in to assist with new EMR installations, software updates & changes on a routine basis. We are experts in multiple EMR/EHR systems, and software.

Security for cloud access and protecting Electronic Medical Record (EMR) & Electronic Health Record (EHR) applications behind Firewalls and multi-factor authentication (MFA/2FA) are key.

Our staff is HIPAA compliance trained.

  • GE Centricity
  • eMDs
  • AdvancedMD®
  • MicroMD® by Henry Schein®
  • MD+Logic
  • eClinicalWorks
  • CS SoftDent
  • Epic

Network Doctor services cover everything from desktop applications, networks, servers, security and cloud systems.

Challenges to adopting full function EMR/EHR

  • Expensive initial capital cost with what seems an insufficient return on investment for small providers
  • Inability to implement the applications and change to adapt to the new processes
  • Failure to redesign the workflow and change from a paper-based system to an electronic (EMR/EHR) system
  • Challenges of older demographic (Physicians) with new technology
  • Lack of skilled resources, proper training and implementation issues
  • Concern that the selected EMR software company has the resources to keep up with the current change in reporting and data storage
  • Significant maintenance and replacement cost of computers and annual software subscriptions
  • How to guarantee the security of data to meet HIPAA compliancy requirements
  • Additional issues around proper access permissions and logging of patient record access
  • Concern regarding negative unintended consequences of technology

Benefits to adopting a full function EMR/EHR

Recognizing the role that EMRs can play in transforming health care, the Institute of Medicine issued a group of eight key functions for safety, quality, and care efficiency that EMRs should support in 2003.

  1. Improved physician access to patient data, such as test results, diagnoses, allergies, prescription and medication histories.
  2. Sharing of health and lab results among providers in multiple cities. 
  3. Faster data entry and single screen reuse of data already entered. This would increase speed at which a patient information can be seen and ultimately improve services.
  4. Computerized decision-support systems to prevent drug interactions and improve compliance with best practices
  5. Secure electronic communication among providers and patients
  6. Patient access to health records, including bill-pay and information archives
  7. Improved scheduling and patient notification of appointments
  8. Standardized diagnosis codes and reporting

EMR Systems & Design

Traditionally, EMR/EHR vendors created systems that conform only to proprietary database formats, making it difficult for them to send and receive data from other, potentially competing products. The current medical vendors are now using standardized server operating systems provided by Microsoft (server 2019, 2016) and IBM (AIX, UNIX). Desktops are running Windows 10. Tablets and laptops with touchscreens are also becoming mainstream. Furthermore, the storage of data in databases such as SQL allows simpler interoperability between vendors.  Application interfaces allow bidirectional data transfer between PACSEMR/EHR, and laboratories using HL7 interfaces.

Our services cover everything from the workstation applications, the network, the servers, and the cloud systems. Security for cloud access and protecting EMR/EHR applications behind Firewalls and MFA are key. Our staff is HIPAA compliance trained. Physicians outsource the mundane, labor-intensive maintenance to a MSP like Network Doctor so that staff can focus on patient care. Our staff can step in to assist with new EMR software updates and changes on a routine basis. We are experts in new server technologies, multiple EMR/EHR systems, and software. We excel in cloud migrations, security, and data protection.