Healthcare IT Services

Better Support for Better Care

Network Doctor knows the

HEALTHCARE SECTOR

Understanding the unique needs of the healthcare sector is important to provide IT support successfully.
What’s critical to healthcare companies?

01

NETWORK UPTIME AND STABILITY

Users must have immediate and stable access to vital patient information

02

BALANCING THE BUDGET

Finding cost-effective solutions that provide the proper level of service.

03

SPEED

Users are constantly on the move so requests must be handled expeditiously.

04

COMPLIANCE EXPERIENCE

Understanding HIPPA compliance requirements.

05

APPLICATION EXPERIENCE

Experience with industry applications such as PCC, eClinicalWorks, Sigma Care, and others.

06

SECURITY

Protecting patient information such as medical records and personal information.

Modernization of Healthcare

With the modernization of Healthcare IT since the mid 2000’s providers are leveraging modern IT systems to accelerate the growth of their practice.  Since HIPAA has become a leading standard for the protection, transmission and storage of data the old paper charts and practice workflows are no longer efficient and cause significant delay in patient diagnosis, billing and payments. Electronic Health Records have sped up the processing and simplified the storage of vast amount of patient information with a caveat that the information can also fall into the wrong hands.  The new technologies in IT present great opportunities for a practice to increase profit, reduce labor and maximize patient satisfaction.

Protected Health Information (PHI)

HIPAA requires IT controls to protect patient information at rest, during transmission and storage.  This included measures such as encryption, passwords and audit logging of access to all records.  The patient records no longer consist of a chart of papers that would typically make it way through a physician’s office from storage, to the nurse, then the physician followed by billing and insurance.  The new patient information is now each individual record that build the full patient chart.  Name, Social security, DOB are each a record as opposed to the previous paper chart which in its entirety was the record. To meet compliance each field in the electronic chart needs to be protected.  Controls must be put in place to log access to electronic records. Learn More

Non-stop EHR/EMR access

Rapid access to patient information in case of an emergency has become the defacto standard of care.  The patient has access to an online portal with all their personal records, labs, diagnosis and results.  They can choose to forward, review and give permission the physicians to help treat and diagnosis illnesses.  Since the data can change daily the traditional means of data protection no longer apply.  We can’t wait on daily or weekly backups that take one snapshot in time.  New systems allow backups as often as every hour and capture the significant changes in patient information as they are entered throughout the day.  Furthermore, EHR access allow Dr’s full access to information during non-office hours in case of an emergency. Learn More

Innovation and regulation forces growth in healthcare

Regulations are driving Health Care Organizations (HCO) to implement and make larger investments in technology. Value-Based Reimbursement (VBR) and new ICD 9-10 requirements require systems and data analysis in place to review and managed charts and diagnosis.  Billing is based on the accurate diagnosis and recording of the information followed by the secure transmission of data to insurance companies.  Different EHR software force the development of new technologies to improve accessibility, integration and sharing of information between EHR’s .

Security & compliance

While the benefit of easy data access for physicians have been a game changer it has also introduced great risk.  The information in the patient charts is quite valuable as Cyber-criminals continue developing software to infiltrate physicians EHR systems and steal information.  Cyber-criminals use the data and sell the information on the Darkweb.  The Darkweb has become one of the world’s fastest growing industries.  The option to pay and purchase information and the value of Identity-theft transactions have increased significantly which puts intense pressure on HCOs to stay HIPAA compliant.  HCO’s are now a prime target for cybercriminals.
Engaging with an IT specialist that is an expert in the industry is key.  For an HCO to deliver the best patient care the availability and protection of their data is key.  It is also important to mention that the protection of data on mobile devices also pose a great challenge.

Actions that are putting your systems at risk.

System instability, slow performance, lack of protection all cost you time and money when there is a compromise or downtime.  You can no-longer protect a practice by buying the cheapest firewall, the least expensive server and count on luck and prayers as your protection.  There is a cost associated with everything, as a practice manager you have control of one. If your practice is compromised, you will pay for data recovery, lost revenue and downtime.  Without minimizing the cost associated with anything having control and pre-emptively protecting your data, reducing downtime and data loss is much more controllable and ultimately cheaper in the long run. A breach that exposes data and finds you out of compliance will cost your practice significant fines.  Current fees up to $1.5 million are not out of the realm of possibility.

How Network Doctor makes the difference

Network Doctor provides a full set of IT services that cover everything from the end workstations, through the network, servers, into the cloud. Ongoing education of staff in the most current technologies allows our clients to benefit from state-of-the-art advances while minimizing their in-house spend on IT staff. Our clients can take advantage of outsourcing the mundane and labor-intensive maintenance of systems so that their staff can focus on important projects. Our staff can step in to assist your IT with new projects and installs which they may have little experience with.   We are an expert in new server technologies, cloud migrations, security and data protection. Network Doctor can provide the exact IT solutions that your practice needs.

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