TRI-STATE & NYC IT SUPPORT

RESULTS-FOCUSED TECHNOLOGY SOLUTIONS FOR YOUR BUSINESS

We’re your all-in-one IT consulting, management, and support specialists. We take pride in keeping your systems up to date and making sure you’re equipped with the right security features. What sets us apart from other technology companies is the way we support our clients:

  • 4-hour field tech response times give you same-day (or next-day solutions) to IT needs.
  • Have 1 partner for all IT needs, our team handles everything from office installs and VoIP phone setup, to data center rollouts, and 24/7 remote helpdesk.
  • Guaranteed service levels mean no surprise costs after work starts and compensation for misses.
  • Stay within your IT budget with fixed monthly fees and unlimited support tickets with our managed IT services.
  • Keep your data secure with dedicated in-house cybersecurity services from InfoSec trained specialists.

Make today the last day your team struggles with IT, and work with a technology solutions company based next to you in the tri-state area.

Download the Free Guide:

9 critical questions to ask before choosing it partner

A DATA-DRIVEN COMPANY

A lot goes into supporting and maintaining a business’s IT assets and team. Oversight of network infrastructure and support should not be a guessing game – the data should be at your fingertips.

What kind of support issues does my team deal with most frequently and who could use training?

How many hours of support do we require a month and who uses the most?

How many workstations do we own and who was the last person to log in?

Where are all my firewalls and switches located and are they all still under warranty?

We provide each client with a custom dashboard and monthly reporting (see below) that gives them optics into their support requirements and IT assets. Live information available includes:

  • network availability and performance stats
  • application performance metrics 
  • tickets by volume, types, and status 
  • Average response time for requests 
  • Workstations and servers data 
  • Customer satisfaction scores

At Network Doctor we believe transparency is paramount.

Client access to vital data points ensures they are kept in the know.