Non-profit IT Support

Our firm has been a Network Doctor client since 2010. The peace of mind knowing all our IT needs are being handled efficiently has allowed me to concentrate on what I do best: Running my Business.

I’d like to take the time to thank all the staff at Network Doctor in helping my organization snuff out that daily menace of SPAM. When I came on board with my present company we were getting at least 200 spam emails daily for each mailbox and we had at that time 100 mailboxes. This was a complete nightmare. Our clients were afraid to use email and open an offensive advertisement of just ludicrous sales pitches. Our email server was getting hit so hard with spam that disk space was being used faster than we can delete it… As soon as we started using Postini, SPAM immediately stopped. My clients were able to work productively and utilize email as a tool and not fear what the next email may bring. In addition to SPAM filtering, Postini has Antivirus protection. my thanks to the staff at Network Doctor who helped us attack SPAM and eliminate it quickly, efficiently and effectively.

Network Doctor has been our contracted network services provider for over 15 years. As they have grown, they continue to provide the same personal level of service we have always received. They have always been both friendly and professional. They work is difficult, and there are certainly occasional hiccups, but they are always there and ready for the next challenge. Network Doctor is a valuable partner for out business.

One of the smartest move we ever made was choosing Network Doctor for out IT support. For years we struggled with other IT companies who promised service, but never delivered. From the moment Network Doctor took over, they provided expert, methodical, and timely support both onsite and remotely. Not only do they maintain our system, they orchestrated and executed a system conversion without interrupting our workflow. They have given new meaning to customer support.

Getting our offices set up seemed like a daunting task, but once we could see that Network Doctor was one of the leading out-sourced service providers in the metropolitan area things became a no brainer… they also setup our servers, PC’s, internet service, and trained our administrative staff. Network Doctor is one of our most valued partners, they feel like they are.

They are the perfect partner because they understand my vision and they’re not trying to shove something down my throat. They want to make something work for me. it’s never “here’s what I’m selling, do you want to buy it or not?”

Network Doctor has provided us with resources and expertise we never had available when awe handled all Information Technology in house. The diversity of their team’s skills and knowledge provides quick and effective results every time. The greater benefit is the proactive actions they recommend and perform to secure our business and technology along with future proofing any new equipment we install. True 24/7 service delivered with expertise and an invaluable sense of urgency makes our business better.

As a small, clinical stage biotechnical company working towards improving treatment options for patients with AL amyloidosis, it’s a real relief to know that our IT needs are supported by Network Doctor and their team of knowledgeable, responsive individuals that have without exception been a joy to deal with.

Network Doctor consists of dedicated and knowledgeable staff who take great pride in what they do. We can always trust them to provide the most efficient solutions and 24/7 network support. They do an excellent job, are always proactive and offer the most competitive prices.

Working with Network Doctor has been a great experience. Network Doctor has proven time and time again how reliable, timely, and client-focused they are in responding to issues my company might have. Proactively, Network Doctor make sure all computer/networks and systems area running well. When problems can’t be solved by a virtual session, a well experienced Tech will visit, identify and fix the issue.

With help from Network Doctor Team, we were able to implement various technological improvements in our infrastructure and increase security which was our main goal over the past 4 years. We appreciate the recognition of a “sense of urgency” when it comes to day-to-day IT challenges. The main point for us was to be able to explain the sense of urgency we were going through and they did a great job realizing that which made out experience with them great!

They continuously work with us to get our problems fixed. We’d had these Outlook problems for a while with (another IT company), and no one could seem to fix it. Network Doctor started from scratch. They rebuilt everything. We haven’t had another problem since.

We’ve been with Network Doctor for close to 20 years. All the guys are very knowledgeable, kind, and respectful. They respond to emergencies in a timely fashion, they are usually a lifesaver!

I wanted to five a shoutout to your staff for being prompt, responsive, and efficient in resolving some time-sensitive items that have come up for HR&A in the last couple of weeks. It feels good to work with professionals that know what they’re doing and got your back.

I want to thank Network Doctor again for the quality of service their team has been providing us over the years. From the day we started together you have given us the professionalism and service that everyone strives for. Our system has been maintained wonderfully and service has been forthcoming as needed. We look forward to working with you for many years to come.

I don’t have to worry about security threats or downtime. Thanks to SNC Squared and the Managed Services Program they provide, the entire burden of computer support has been taken off my back, and I don’t have to worry about security threats or downtime. Now we are getting regular Microsoft updates, virus updates, spyware is being scanned and removed, the temporary files are getting cleaned up, and our backups are being taken care of. It’s really helped speed up our network, our programs run better, and we don’t have the recurring problems that we had in the past. For a small business like ours, Managed Services just makes sense. It gives you the real necessities of support you need at a very fair price.

We have changed servers, software, wireless routers, a VPN tunnel, and remote access.
John has helped us with our computers and network for about 6 years. During that time we have changed servers, software, wireless routers, set up a secure wireless network, a VPN tunnel, remote access, and probably some other things I can’t remember. We have yet to come up with a problem they cannot fix. They are always pleasant to work with, never display frustration at the messes we have caused trying to fix it ourselves. Our national software vendor has been impressed with him as well. In short, we are VERY pleased with their work.

As a client of SNC Squared, one of the things we really appreciate about SNC Squared is their knowledge of the medical field. We needed someone to help move us into that direction. You pretty much can’t function unless you’ve got that kind of resource at your fingertips. That’s where I think SNC Squared has a plethora of different services, not just with the computers or the backups or the on-call 24 hours.

Honestly probably has one of the most personable teams out there. Their tech support is top notch and I usually get a response back for request tickets in a very timely fashion. We are an eye doctor’s office that deals with a lot of equipment and software and regardless of what the tech issue is- whether it has to do with our network/server or not, Network Doctor is usually my go to “person” since most of the vendors out there have incompetent tech support. The girls that do the intakes of the support requests are amazing, and always direct me to the best tech for the task! And my account manager Dan is always responsive to special requests!