Our IT support performance — live, in real numbers.
This is a real Network Doctor client dashboard, streaming the same data our own engineers work from. Not a case study. Not a slide from last quarter. The numbers below update in real time — and every client gets a dashboard just like it.
- Updated in real time
- The same data our clients see
- Nothing staged, nothing spun
What you’re looking at
The dashboard below belongs to a live demo site running on our actual service platform. It tracks what our clients’ dashboards track: open tickets, how fast requests get assigned and resolved, which machines are patched, what hardware is under management, and how staff rate our support. When you become a client, you get your own — with your company’s real numbers, refreshed around the clock.
Book a 20-minute call“If something goes wrong or we need support, there is always someone available.”
The metrics we hold ourselves to
Every number below is live on the board above. Here’s what each one means — and why it’s the one worth watching when you evaluate any IT provider.
First response & resolution time
Slow response is the #1 complaint about IT support — here it’s measured in minutes, not days.
The clock starts when your request lands. On the live board you can watch the averages: about a minute for a ticket to be assigned to an engineer, minutes to be actively in progress, and under an hour to resolution for everyday issues. Slow first response is the single biggest complaint businesses have about IT support — so it’s the first thing we put on the board.
Patch & vulnerability compliance
Most breaches start on an unpatched machine — watch coverage live, per device.
Unpatched machines are how most breaches start. The dashboard shows the patch status of every workstation and server under management — what’s current, what’s pending, and what needs attention. We hold ourselves to full coverage, and you can see the percentage any hour of any day.
Client satisfaction, from your own staff
Rated by the people who actually open the tickets — unedited.
After tickets close, the people who actually opened them — your staff — rate the experience. Those scores flow straight onto the board, unedited. It keeps our engineers honest and tells you whether your team is actually being taken care of, not just whether tickets are technically “closed.”
Assets, uptime & inventory health
Know exactly what you own — and what’s aging out — without asking.
Every workstation, server and network device under management is inventoried automatically — on the demo site, 165 workstations and 31 servers — with warranty status, operating system and protection coverage. No more wondering what you own, what’s aging out, or what’s unprotected.
Why we publish this
Managed IT has an accountability problem: providers grade their own homework, and clients find out the truth at renewal time. We think the fix is simple — show the data. Transparency is one of the reasons clients choose us and one of the reasons they stay for a decade. If a provider won’t show you their numbers, ask yourself why.
How we measure it
Every number on the board is generated by the systems that run our service desk — ticketing, remote monitoring and management, and endpoint security — and aggregated automatically into the dashboard. Nothing is typed in by hand, and most gauges refresh within minutes. Clients get their own private login, plus a monthly report that walks through the same data with recommendations.
What good looks like in managed IT
If you’re evaluating providers, calibrate against the industry — then ask each one to show you their live numbers, not their brochure.
| Metric | Typical MSP | Network Doctor |
|---|---|---|
| First response | Hours — same business day is considered good | Minutes — tickets assigned to an engineer in ~1 minute on average |
| On-site response | “Best effort,” often days | Guaranteed within 4 business hours |
| Patch compliance | 70–80% of endpoints current | Full coverage, tracked live per machine |
| SLA accountability | Promises in the pitch, terms buried in fine print | Written SLAs — performance published live for anyone to check |
| Reporting | Quarterly PDF, curated by the provider | Live dashboard, 24/7, plus a monthly review |
| The Network Doctor standard: minutes to respond, in writing — and every number published live.Verified on the live board above ↑ | ||
“Typical MSP” generalizes commonly published managed-IT service-level terms; specifics vary by provider — ask each one for their numbers in writing, then compare against a live board.
First response
On-site response
Patch compliance
SLA accountability
Reporting
Frequently asked questions
Want a dashboard like this for your business?
Every Network Doctor client gets one — with their own real-time numbers on it. Start with a 20-minute call and a straight look at your current IT.
6,551 requests resolved in the last 90 days — and the board never stops counting.
