A DATA-DRIVEN COMPANY
A lot goes into supporting and maintaining a business's IT assets and team. Oversight of network infrastructure and support should not be a guessing game – the data should be at your fingertips.
What kind of support issues does my team deal with most frequently and who could use training?
How many hours of support do we require a month and who uses the most?
How many workstations do we own and who was the last person to log in?
Where are all my firewalls and switches located and are they all still under warranty?
network availability and performance stats
application performance metrics
tickets by volume, types, and status
Average response time for requests
Workstations and servers data
Customer satisfaction scores
At Network Doctor we believe transparency is paramount.
Client access to vital data points ensures they are kept in the know.